Create an omni-channel strategy for your business with Dynamics 365 Commerce

CREATE SEAMLESS SHOPPING EXPERIENCES

Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call center.

 

ENABLE OMNI-CHANNEL BUYING

Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimized ordering and fulfilment tools.

 

INCREASE BRAND LOYALTY

Enable customers to earn and redeem points, and use gift cards and promotional coupons across channels.

DELIVER EXCEPTIONAL CUSTOMER SERVICE

Meet customer expectations by using tools to access real-time product, customer, inventory, and order visibility.

 

TAILOR PRODUCT SELECTION AND RECOMMENDATIONS

Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping.

 

OPTIMIZE STORE OPERATIONS

Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales.

STREAMLINE SOURCING AND REPLENISHMENT

Acquire inventory from the right vendor at the right price, and allocate and replenish stores based on season, market demand, and competitive pressures.

 

MANAGE PRODUCT DEMAND

Offer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing.

 

AMPLIFY SALES AND PROMOTIONS

Target product and promotion by category, channel, season, loyalty, and tier to impact revenue.

MAXIMIZE BUSINESS IMPACT

Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business using customer and operational insights.

 

SPEED UP END-OF-DAY ACTIVITIES

Complete key store closing activities faster using automated and streamlined workflows.

 

INCREASE INVENTORY VISIBILITY

Manage stock counts to enable the right level of inventory at the right locations.

 

MEET CHANGING BUSINESS NEEDS

Drive actions to support multi-company, multi-brand, and multi-channel global operations.