What is a Customer Data Platform? Before we jump into the several compelling reasons why enterprise organizations need Microsoft’s Customer Data Platform and Dynamics 365 Customer Insights, it’s important to gain an understanding of what a Customer Data Platform is…

Businesses of all sizes and verticals face the challenge of choosing the right customer relationship management technology that’s easy to integrate with other productivity tools, provides flexibility, and an opportunity for scalability and growth. Organizations…

The world of CRM is overflowed with different options for different company types, sizes, and verticals, but there are two main players that dominate the industry: Microsoft Dynamics 365 and Salesforce. Salesforce holds a staggering 19%+ market share and Dynamics 365…

IThe world of B2B sales has been drastically changing in recent years with buyers shifting towards a fully digital buying behavior and sellers adapting and reshaping sales to the new digital landscape. The key to capturing great opportunities and strong wins for…

Those of us who use both Microsoft Teams and Dynamics 365 – don’t have to switch between apps to look for scattered data anymore. At this year’s Ignite conference, Microsoft revealed new ways in which Dynamics 365 and Teams can integrate and are going to be available…

Last year Microsoft announced a new platform as a service called Dataverse for Teams alongside an official name change and rebranding of the existing Common Data Service (CDS) to Microsoft Dataverse. While the Common Data Service has rebranded to Microsoft Dataverse –…

The reports from the 2021 release wave 1 for Microsoft Power Platform explain in greater detail the latest features and enhancements for Power BI, Power Automate, Power Apps, and the Microsoft Dataverse. To help you avoid reading hundreds of pages of reports – we…

The plans for Microsoft’s’ first release wave of updates on Dynamics 365 and the Power Platform report on the most recent updates and feature enhancements. The 2021 Release Wave 1 documents for Dynamics 365 and the Power Platform can be found on the following link:…

For those technicians working on-site that need to update their work orders on-the-go, Microsoft introduced a new mobile app in 2020 and currently has two available apps for Dynamics 365 Field Service users. The older Field Service mobile app – Field Service Mobile…

For the sellers that are spending significant time on-the-go and constantly traveling to meet customers – a Dynamics 365 Sales mobile-first experience with easy access to customer information and seamless UI is here to help sellers complete tasks on the go. With the…