Dynamics 365 release wave 2026
The 2026 release wave 1 for Dynamics 365 brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications, including Sales, Customer Service, Contact Center, Field Service, Microsoft Sustainability Manager, Finance, Supply Chain Management, Project Operations, Human Resources, Commerce, finance and operations cross-app capabilities, Customer Insights – Data, Customer Insights – Journeys, and Business Central.
Sales
Dynamics 365 Sales brings the power of AI to help sellers build their pipeline, enrich opportunities, and accelerate deal closure, while ensuring accurate, up-to-date information is easily accessible and proactively alerting sellers when timely action is needed. Unified Copilot experiences on data spanning CRM and Microsoft Graph (like email and meeting recaps) deliver actionable insights and recommendations that are consistent across all Microsoft 365 Office and Dynamics 365 applications.
Service
Dynamics 365 Customer Service will continue to enhance agentic capabilities across case management, email, customer intent, quality evaluation, and knowledge management. AI-infused admin and supervisor experiences provide more transparency and quicker time-to-value. These investments strengthen end-to-end service orchestration, from identifying customer intent to driving autonomous workflows that elevate service quality and responsiveness.
Dynamics 365 Contact Center delivers an agentic contact center with deeper automation, higher containment, and faster assisted service across every channel in 2026 release wave 1. It expands to include emerging channels, supervisor insights, and extensibility, giving organizations a unified, AI-driven system to elevate the customer experience.
Dynamics 365 Field Service strengthens service execution across technician productivity, resource scheduling, and work order management. Investments focus on mobile usability and reliability, intelligent scheduling through the Scheduling Operations Agent, and end‑to‑end execution across assets, projects, and financial operations in this release wave. Together, these updates help organizations manage service complexity and deliver consistent service outcomes.
Enterprise resource planning
Dynamics 365 Finance delivers continued global scale enhancements that drive greater financial automation, strengthen global compliance, and enhance financial planning and analytics—helping organizations operate more efficiently and achieve their financial and operational goals with confidence.
Dynamics 365 Supply Chain Management boosts demand/supply planning with price-demand correlation and CTP date protection. Supplier communication and engagement are improved, while warehousing gains AI-driven picking, inventory rebalancing, and hands-free scanning—driving supply chain efficiency.
Dynamics 365 Project Operations brings richer capabilities in 2026 release wave 1—from change order support and smarter project planning to smoother quoting, budgeting, and contract workflows. New enhancements streamline item consumption, mobile expense management, subscription billing, and modern-architecture migration—delivering connected project experience.
Dynamics 365 Commerce strengthens B2B with multi-outlet ordering, unified sign-in, outlet-specific catalogs, and built-in credit management to reduce friction and protect cash flow. It modernizes order management and assisted-selling workflows in retail stores, improving associate productivity, and customer experiences across channels. It also enables cross-legal-entity inventory lookup and flexible, attribute-based pricing to accelerate mass updates and drive higher sales.
Dynamics 365 Human Resources continues to advance in areas such as recruitment, onboarding, reporting, and integrated workforce management. By merging enhanced user experiences with broader ecosystem integration and expanding regional payroll collaborations, the platform enables organizations to optimize employee engagement, support operational accuracy, and confidently achieve their workforce objectives.
Finance and operations cross-app capabilities will introduce new enhancements that strengthen the foundation for AI experiences across Dynamics 365. These updates include improvements to Model Context Protocol servers and new AI-powered chat experiences integrated with Microsoft 365 Copilot, bringing intelligent assistance directly into daily workflows. This release will also mark the general availability of Immersive Home, a modern, AI-driven experience designed to help users stay focused and prioritize what matters most.
Customer Insights
Dynamics 365 Customer Insights – Data acts as the grounding layer for AI agents, delivering real-time, unified customer profiles that power accurate decisions. With enriched data and faster processing, teams can act on insights directly in their workflow to deliver timely, personalized experiences that deepen engagement and drive better outcomes. The result is an AI-ready data core that elevates agents and delivers more connected, intelligent CRM experiences.
Dynamics 365 Customer Insights – Journeys empowers end-to-end, agentic customer engagements across sales, marketing, and service, allowing businesses to proactively react to customer behavior using Copilot and AI agents. With smarter orchestration tools, teams can deliver impactful campaigns at scale to drive stronger relationships, higher efficiency, and revenue growth. As part of Dynamics 365, every interaction benefits from shared data and consistent intelligence across CRM applications.
SMB
Dynamics 365 Business Central accelerates the move to intelligent ERP with AI‑powered agents that automate sales and purchase scenarios in 2026 release wave 1. Alongside new business capabilities, we invest heavily in developer productivity—improving AL testing, debugging, Copilot extensibility, and agent design.
Key dates for the 2026 release wave 1
Here are the key dates for 2026 release wave 1.
| Milestone | Date | Description |
|---|---|---|
| Release plans available | March 18, 2026 | Learn about the new capabilities coming in the 2026 release wave 1 (April 2026 – September 2026) across Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings. |
| General availability | April 1, 2026 | Production deployment for the 2026 release wave 1 begins. Regional deployments will start on April 1, 2026. |
| Release plans available in additional languages | April 3, 2026 | The Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings release plans are published in 11 additional languages: Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian, Portuguese (Brazilian), Spanish, and Swedish. |
Just like the previous release waves, as trusted Microsoft Partners we continue to call out how each feature will be enabled in your environment:
- Users, automatically: These features include changes to the user experience for users and are enabled automatically.
- Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.
- Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
You can get ready with confidence knowing which features will be enabled automatically.
By partnering with an experienced Microsoft Solutions Partner, such as Solutionade your organization can adopt these new capabilities successfully, and accelerate digital transformation with confidence. Contact us today to start your digital transformation as scale your business for growth.
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