Managed IT support services have become increasingly crucial for businesses as they strive to reduce data security risks and navigate the cloud enablement journey with Microsoft Dynamics 365 business applications. When searching for a Microsoft Dynamics 365 Managed Services Provider, there are several key factors to consider.
First and foremost, it’s important to determine whether your potential provider is reactive or proactive. In the past, businesses have often dealt with IT service providers that only offered reactive break/fix support, leaving CRMs and other business applications neglected after the implementation phase. On the other hand, proactive MSPs offer a comprehensive range of services, including 24/7 service desk support, incident management, continuous monitoring, backup and recovery, managed update services, and ongoing development and system/application integration support. Finding a provider that can monitor your system and address issues before they impact your business applications is essential.
Another crucial consideration is user adoption. To keep teams productive and engaged, it’s vital to ensure that users are well-trained on the technology and understand its benefits. A proactive MSP will seek to understand the reasons behind user struggles with adoption and provide extensive training to promote adoption.
The coverage provided by the MSP’s service desk is also of great importance. Small and mid-sized businesses may lack the expertise or resources to handle technical issues on their own. Thus, it is crucial to find an MSP with a responsive service desk that can promptly and proactively address any issues that arise.
Finally, it’s important to assess how the MSP will support your organization’s growth. A dedicated MSP will assist you in transitioning to critical cloud-based business applications, help you comprehend their functionality, and assess the risks, impacts, and benefits of the solution. Managed services should provide ongoing support to ensure that your team can focus on growth and innovation rather than maintaining or developing your applications.
At Solutionade, we offer proactive Microsoft Dynamics 365 Managed Services that prioritize monitoring and support for your critical business applications. We also emphasize user adoption, provide 24/7 service desk coverage, and support your organization’s growth. If you’re considering different MSPs, we invite you to request a quote from Solutionade to see how we can assist you.