On July 16, 2025, Microsoft unveiled its 2025 Release Wave 2 Plan, outlining the new features and enhancements that will be rolled out across Dynamics 365, Power Platform, and the ever-evolving family of Copilot applications between October 2025 and March 2026.
This release marks one of Microsoft’s most ambitious update waves to date, placing artificial intelligence at the heart of every business workflow, enabling new levels of automation, data intelligence, and user empowerment.
At Solutionade, we’ve thoroughly examined the plan to provide you with a clear and comprehensive overview of what’s to come and how it can transform the way your business operates.
The 2025 Release Wave 2 focuses heavily on:
- Autonomous agents and AI copilots that work alongside users to complete tasks faster and more accurately
- Streamlined collaboration across Microsoft 365, Teams, and Dynamics 365
- Improved governance and security, especially for low-code development and AI usage
- Platform-wide enhancements to unify and simplify user experiences
AI Agents and Microsoft Copilot Take Center Stage
AI is no longer just a helpful assistant; it’s becoming a co-pilot for every business role. Release Wave 2 introduces role-specific agents that proactively support key tasks in finance, sales, customer service, supply chain, and more.
Highlights include:
- Copilot for Sales: A dedicated Sales Agent to research prospects, generate summaries, respond to emails, and recommend next steps, all from within Outlook or Teams.
- Copilot for Service: Smart case summaries, sentiment analysis, and AI-recommended resolutions that boost agent productivity and improve response times.
- Copilot for Finance: AI-driven reconciliation, collections follow-ups, and predictive forecasting, all embedded directly in Excel and D365 Finance.
- Agent Feeds across Power Apps and Power Automate, offering real-time updates, guidance, and task automation through conversational UI.
These agents use natural language processing, Microsoft Graph, and data from your business apps to understand context, learn over time, and assist intelligently.
What’s New Across Dynamics 365
Sales & Customer Service
- AI-generated meeting summaries and action items
- Opportunity scoring enhancements with predictive AI
- Omnichannel voice enhancements and unified routing across support channels
- New agent dashboards for tracking performance in real time
Finance & Supply Chain
- Automations for closing processes, reconciliations, and tax compliance
- New demand forecasting capabilities based on historical data and seasonality
- Improved global invoicing support for multiple regulatory environments
- Supplier collaboration tools embedded directly into workflows
Business Central
- Natural language Copilot commands to create invoices, filter reports, and track inventory
- Deeper Teams and Outlook integration for task collaboration
- Advanced role-based permissions and personalization
- Enhanced sustainability tracking for compliance
Field Service & Project Operations
- Smart resource scheduling and automated technician routing
- Vendor collaboration and inventory forecasting tools
- More intuitive time-tracking and expense logging for mobile users
- Cross-functional planning tools for better project visibility
Power Platform: Low-Code with High Intelligence
Microsoft continues to strengthen the Power Platform as the go-to solution for building business apps and workflows with little to no code. In Wave 2, the platform becomes even more intelligent and secure.
Power Apps
- App Agent: A conversational AI builder that helps users generate apps using plain language
- Plan Designer: New planning and layout tool to visually map out your app’s architecture
- AI-powered forms: Faster data capture with embedded AI insights and validations
Power Automate
- Generative actions that build workflows based on simple prompts
- Human-in-the-loop features for approvals and exception handling
- New monitoring tools to analyze and optimize flows
Copilot Studio
- Build and deploy custom AI agents using Azure AI and Microsoft Graph
- Unified security, governance, and telemetry features
- Workflow orchestration and prompt chaining for advanced use cases
Governance, Security & Scalability
Wave 2 introduces a centralized Governance Center to help IT admins and citizen developers manage apps, agents, and automation safely and at scale.
Key improvements:
- Role-based access controls and AI usage policies
- Enhanced environment segmentation for sandbox vs production
- Telemetry and audit trails for Copilot and agent usage
This ensures that as organizations adopt more AI and automation, they can do so securely and with full visibility.
If you’d like us to help evaluate or implement these updates within your Microsoft ecosystem, contact Solutionade today, and let’s build smarter, faster, and more intelligent business solutions together.