Deliver personalized customer experiences with Microsoft Dynamics 365 for Customer Service




Bring AI-fueled customer service through a 360-degree view of your customers

In the hyperconnected world of today, organizations are given the opportunity to engage with their customers through many different channels and gather endless amounts of data on their customers. But the organizations that stand out and keep their customers loyal and engaged, are the ones that have fully embraced the digital transformation to gain valuable insights into their customers’ behavior and utilized it to personalize the service experience.

Through a unified platform, built-in dashboards, visual filters and interactive charts, Microsoft Dynamics 365 Customer Service enables you to track, evaluate, and quickly respond to emerging customer issues affecting customer satisfaction and KPIs.

Build omnichannel engagement

To ensure high customer satisfaction, organizations need to understand where, when, and how customers want to engage. By providing support through various channels like phone, email, live chat, virtual agents, social media and self-service web portals, you create an opportunity for them to fully embrace the service experience across any channel they may prefer to engage with.
With Dynamics 365 Customer Service, you can deploy self-service web portals for your customers to make service requests and find the information they need. With integrated chat and virtual agents, you get to personalize interactions and get issues quickly resolved.

Boost agents productivity

With a single unified interface, your customer support team can now resolve issues in a quick and efficient manner through any device from desktop to mobile or tablet.

With Customer Service Insights, you get a holistic view of all your customer interactions and actionable insights on how to improve each customers’ experience. You can automatically assign cases to your agents by using custom entity routing embedded in Dynamics 365 Customer Service. With utilizing Outlook and Microsoft Teams to communicate with your support team, you can rest assured that all your cases are approached proactively and dealt with professionally. If issues are left unresolved, you can trigger notifications to create urgency and maintain quality of service.

Excel in customer service with the help of experienced CRM experts at Solutionade.