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5 ways Dynamics 365 for Customer Service brings you closer to customers

5 ways Dynamics 365 for Customer Service brings you closer to customers

by Elizabeta | Aug 25, 2020 | Dynamics 365

In an era when everyone is hyper-connected and data is easily shared and collected, customers demand a more personalized experience from the brands they love. The organizations that choose to excel at providing engaging and highly proactive customer service are the...

Execute Dynamics 365 Action from an external application using C#

by Elizabeta | Aug 24, 2020 | Dynamics 365, Tutorials

The following blog explains how to connect to a Dynamics 365 instance from an external application (ex. ASP.NET web application), how to execute a global action providing the input arguments and retrieve the output argument once it runs. First thing’s first – add a...

How to compare two columns/attributes in D365 Query Conditions

by Elizabeta | Aug 21, 2020 | Dynamics 365, Tutorials, Uncategorized

In this blog post, we are going to go through the newly added and long overdue feature that is comparing two attributes or columns in Dynamics 365 conditions. The updated column comparison feature allows us to compare values of 2 different columns in our query whether...
How to get the best use of core features in Dynamics 365 Marketing

How to get the best use of core features in Dynamics 365 Marketing

by Elizabeta | Aug 18, 2020 | Dynamics 365, Uncategorized

Businesses can’t grow without engaging their customers by asking for feedback, taking them on a journey with relevant content, or creating insightful surveys. Engaging customer journeys come through advanced business software solutions that bring valuable and...
Create intelligent sales strategies by leveraging Dynamics 365 for Sales and Office 365

Create intelligent sales strategies by leveraging Dynamics 365 for Sales and Office 365

by Elizabeta | Aug 14, 2020 | Dynamics 365, Uncategorized

Customer engagement can be significantly more challenging for small and medium-sized companies who often have a multitude of unaligned sales tools or don’t have the right sales solutions at hand to manage their customers’ journeys. But SMBs don’t have to embark on...

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