In an era when everyone is hyper-connected and data is easily shared and collected, customers demand a more personalized experience from the brands they love. The organizations that choose to excel at providing engaging and highly proactive customer service are the…

The following blog explains how to connect to a Dynamics 365 instance from an external application (ex. ASP.NET web application), how to execute a global action providing the input arguments and retrieve the output argument once it runs. First thing’s first – add a…

In this blog post, we are going to go through the newly added and long overdue feature that is comparing two attributes or columns in Dynamics 365 conditions. The updated column comparison feature allows us to compare values of 2 different columns in our…

Businesses can’t grow without engaging their customers by asking for feedback, taking them on a journey with relevant content, or creating insightful surveys. Engaging customer journeys come through advanced business software solutions that bring valuable…

Customer engagement can be significantly more challenging for small and medium-sized companies who often have a multitude of unaligned sales tools or don’t have the right sales solutions at hand to manage their customers’ journeys. But SMBs don’t have to…